Call Center Sales Trainer
Position Summary
The Sales Training Specialist is responsible for driving sales results for our client, DIRECTV, within an assigned territory. This position works directly with their client partners in call centers and their employees. The measure of success is the ability to efficiently manage a territory, develop and manage budgets and positively impact sales through effective training. Primary responsibility is driving sales as a result of training the call center agents, leads and managers. Sales and Training are the 2 key components of this role.
Essential Job Duties and Responsibilities
Effectively, efficiently, and proactively manage a territory of assigned locations. Identify training and sales opportunities; create and execute ROI based action plans. Maximize client ROI by efficiently utilizing and reporting company reimbursable expenses. Manage market specific budgets for incentives, travel, and other costs. Create and implement local strategies, goals, incentives, and training initiatives to further improve sales or in response to low performance.
Become an expert in all aspects of the client's products and services, including technology, plans, promotions, sales techniques, best practices, ordering systems and on-line tools, activations procedures and methods, credit and escalation processes. Utilize this expertise to drive and increase sales of client's products and services by training and coaching partner supervisors, managers and senior management. Assist partners with consumer interactions during business visits or special events to drive and increase sales of the Client's products and services.
Utilize performance data to devise local strategies to meet or exceed client determined sales or training targets. Educate Associates and Management on selling procedures, including marketing techniques, and utilization of the client's products and services. Use group trainings, shadowing/observation techniques, side-by-side coaching and customer interactions as a direct method of demonstrating and educating employees about sales techniques and the client's new and current promotional activities.
- Document and quantify opportunities, share best practices with peers and communicate challenges and recommendations both internally to management and to client teams through reporting.
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel and Driving is an essential duty and function of this job
- Travel varies depending on specific program and territory; 25% - 75%
Education Level or equivalent experience
(Required): High School Diploma or GED (Preferred): Bachelor's Degree
Field of Study/Area of
Experience:
Business, Marketing, Training, Sales or related field preferred
- 3 years
Sales and training experience of a technical product or service in a retail, call center, or indirect environment
- 2 years
Territory management.
- 2 years
Experience selling or training on a service that requires a contract and installation.
- Working knowledge of the satellite and cable television industry and technology highly desired.
Skills, Knowledge, Abilities
- Very strong oral and written communication skills
- Extremely organized and have extraordinary time management skills
- Demonstrate strong and effective active listening, selling and presentation skills
- Proven ability to build strong working relationships with sales associates and high level management
- Working knowledge of both the sales process and effective training techniques for sales
- Ability to analyze various forms of sales reports; identify and present opportunities and highlights
- Must possess exceptional interpersonal skills to be able to initiate dialogue and engage sales personnel and consumers
- Intermediate to advanced working knowledge of Microsoft Office Suite
Environmental & Physical Requirements: Incumbent must be able to perform the essential functions of the job. In a work day, employee would perform the following:
The position requires associate to stand frequently in a retail environment. May occasionally push or pull up to 20 lbs. Occasionally sits and walks. A detailed Environmental & Physical Requirements document is available in the Compensation department.
Additional Information Regarding ASM Job Duties and Job Descriptions
ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Estimated Salary: $20 to $28 per hour based on qualifications.
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